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Help & Support

Help & Support (5)

Wednesday, 23 April 2014 13:42

Security & Privacy

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Glo-me.com is committed to keeping your information safe and secure. To do so, our site is protected by a 2048bit encryption key certified by http://www.comodo.com Certificate Authority.

How do we keep your information secure?

None of your information is shared with any third party for any purpose, ever. Your credit card information is not saved and is only used for the initial purchasing transaction on www.Stop2Pose.com.

For your safety, please note that further verification of your credit card may be required if the billing and shipping addresses do not match. If the card is not verified, the order will be cancelled and you will receive all your money back.

I don't feel comfortable paying with a Credit Card over the internet. Can I still purchase on your site?

If you choose to pay with our PayPal option, with a verified PayPal account you are 100% safe!

We also have the option for you to pay via Western Union Secure Wire Transfer.

Do you use Cookies and if yes, how?

Glo-me does use Cookies as a tool to help us improve your overall shopping experience. Cookies also help us further protect your information.
Please do not hesitate to contact us if you have any further questions or concerns.

Cookies Used by Google

Any advertisements served by Google Inc., and associated companies may be controlled using cookies. These cookies allow Google to display ads (search/display network) based on your visits to this site and other sites that use Google advertising services. As mentioned above, any tracking done by Google through cookies and other mechanisms is subjected to Google's privacy policies and not those of www.glo-me.com.

Wednesday, 23 April 2014 13:39

Warranty

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Glo-me portable microdermabration devices include a 1-Year built-in warranty. If your device isn't working properly, we'll be happy to service it and return it in working order, or replace it with a new one.

Please note that customers are responsible for shipping products back to us, but we are happy to cover the cost of shipping for the repaired or replacement item back to you.

Only the original buyer may use the warranty. If you would like to replace or repair your TriPollar device, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. . You will be asked to provide a receipt or invoice of your purchase, confirming your name, order number and date of purchase in order to receive a Return Authorization (RAN) from us.

If you ship a product back to us for return or repair, be sure to wrap and pack it properly so that no damage is caused to it during shipping, as we are only able to provide refunds for unopened, unused products in new condition. Any damages to the product caused during shipping are not covered under the terms of this Warranty.

If you are shipping a product back to us, please make sure to provide us with a tracking number so that we can track its journey back to us.

Wednesday, 23 April 2014 13:39

User Agreement & Terms of Service

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The following User Agreement & Terms of Service detailed below state the Agreement you enter into with us upon use of this Site. Your visit to this Site and purchase of any product binds you to the following Terms and Conditions set forth. We reserve the right to change the Terms of this Agreement at any time without notifying you. Please read through the following User Agreement & Terms of Service before using the Site:

Cancellation


If you have placed an order with www.glo-me.com and wish to cancel it, you may do so within 2 hours of completing the order, as we usually process orders and ship them as soon as they come in. Processing time can vary between 1 - 24 hours, depending on the time and day of the week the order is placed.

Return Policy


We offer full refunds, minus the cost of shipping, only for products that have returned to us unopened and unused within 30 days from the date you received the package. To initiate the refund process, please be in touch with us at This email address is being protected from spambots. You need JavaScript enabled to view it.

The customer is responsible for covering the cost of shipping products back to us.

Please note that we are not able to accept returns or refund products that have been opened under any circumstances. We sell aesthetic products for individual use that may not be used by anyone other than the buyer and can, therefore not be resold.

If your item is damaged or defective, we will be happy to repair or replace it.

Please note that we are not responsible for any delays in delivery caused by Customs inspections in the recipient's country, nor are we responsible for any Customs duties, VAT, or sales tax charges you may be charged upon delivery.

Wednesday, 23 April 2014 13:37

RETURN Policy

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We offer full refunds only for products that have returned to us unopened and unused, minus the cost of shipping.

Please notice that the customer is responsible for covering the cost of shipping products back to us.

Please read our shipping policy and note that we are not responsible for any delays in delivery caused by Customs inspections in the recipient's country.

glo-me.com is not responsible for any VAT, sales tax or any other Customs duties you may be charged upon delivery.

If your item is damaged or defective, we will be happy to repair or replace it.

Wednesday, 23 April 2014 13:37

Shipping Policy

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We ship globally.

All orders are shipped within 2 business days after payment has cleared. Orders are shipped Monday through Thursday, with the exception of holidays.

Smaller items, such as disposable lamp cartridges, are shipped via Standard Registered Post and are typically delivered within 7-15 business days.

Large orders are shipped via DHL or EMS (Express International Airmail), depending on their destinations. Packages shipped via DHL or EMS usually arrive within 3-10 business days*.

You should receive a shipping confirmation email with the tracking details once your order has shipped.

glo-me.com is not responsible for any Customs or Import duties incurred upon the arrival of the package to your country, or for any delays caused by Customs inspections.

To ensure the timely arrival of your packages, please be sure to input the correct mailing address at checkout.

*Shipments to some destinations, including South America and Africa, may take longer than average.